Med spas & aesthetic clinics
Med spa website design,
built consult‑first.
A med spa is partly a medical practice, and the site has to behave like one. It screens, it informs, it routes. Then it hands your front desk a consultation request from someone who already knows what she is asking for. $999 flat, first year of hosting and edits included.
What this build puts first
It screens before it books.
Those are what change for a med spa. The rest is the same on every build: design, copy, booking, search, a year of hosting and edits, and a site you own. It is all on the services page, and the money is on pricing.
The button problem
A booking button your clinic cannot honor.
“Book Botox now” is a common med spa button and the least defensible one. A neuromodulator is a prescription product, ordered by a qualified provider after an evaluation in most states. Nobody should buy it off a calendar at eleven at night.
So the desk spends the week unwinding bookings that were never real, and a first‑time client who expected a syringe gets a consultation instead. The fix: the loudest button requests a consultation, and the treatment calendar sits one layer behind it.
New patients request. Returning patients book.
The request form stays short, the calendar is real, and neither pretends to be the other.
Say what a consult actually is
How long it runs, who she meets, whether treatment can happen the same day.
Proof
A med spa site I built.
Alder Medical Aesthetics is the med spa in the portfolio. Send the consultation request and watch what it asks for, and what it deliberately leaves out.
Run a spa side alongside the clinic? The day spa build covers that half. Offer laser tattoo removal? The tattoo studio build has that vocabulary.
The sequence
Five steps, and only one of them is a booking.
- (01)She finds you, and she reads.Aesthetic patients research for weeks, and the clinic that explains the appointment and the days after wins.
- (02)She screens herself.The questions that would move her appointment sit on the page before the form, phrased as a conversation rather than a rejection.
- (03)She requests a consultation.Who she is, which areas she is interested in, when she can come, one open box. Nothing clinical.
- (04)Your system takes the chart.Medical history, medications and consent are taken at the visit, in your own charting software. The website links there; it does not do that job.
- (05)You book the treatment.After a qualified provider has evaluated her. By then the entry is real, the consent is signed, and nobody is renegotiating at the front desk.
Where the medical history lives
The contact form is not a chart.
A generic website form emails plain text to an inbox and keeps a copy in the provider’s dashboard. Fine for what does a HydraFacial cost. Wrong place for a list of medications, a pregnancy, or an autoimmune diagnosis.
Health information belongs in the system your practice runs under a business associate agreement, your EMR or practice‑management platform. So the website form stays non‑clinical and the confirmation routes her to your intake link. I am a designer, not your compliance counsel, so confirm the setup with whoever advises your practice.
What the website form asks
Contact details, the areas she is interested in, when she can come in, and one open box.
What it never asks
Medications. Diagnoses. Pregnancy status. Allergies. Photographs of her face. All of it belongs behind your intake.
Screening
The questions that change the schedule.
Your provider decides who is a candidate. The site raises these questions before someone drives across town for an appointment that has to move, and makes clear a yes starts a conversation.
Say it correctly
Four pairs the internet keeps confusing.
Patients compare several clinics, and mixed‑up vocabulary makes a practice sound like the least careful of them.
01A neuromodulator is not a dermal filler+
02Microneedling is not a chemical peel+
03IPL is not laser resurfacing+
04PRP is not a filler+
Dermaplaning, a HydraFacial and a medical‑grade facial get the same care. If you run lash and brow work alongside the injectables, the lash and brow build covers that side.
Photography and claims
Before and after, carefully.
Before‑and‑after photography is the most regulated thing on a med spa site. State boards have advertising rules and the FTC has its own on endorsements, so getting it wrong means a board complaint, not a design fix.
So I build the structure and you approve the substance. The consent field, the disclaimer placement, the gallery that loads on a phone: that half is mine. Every clinical claim and every result shown is yours.
Written authorization, separately
Permission to treat is not permission to publish. The release is its own document, and the gallery only holds images that have one.
Standardize the capture, retouch nothing
Same lighting, angle, distance and expression, makeup off in both frames. No filter, no smoothing pass, no crop that changes the framing. One edited frame undoes the whole gallery.
Careful with superlatives
Permanent. Safe. Painless. Guaranteed. Each invites a question you would rather not answer. Results‑vary language sits with the photographs, not the footer.
Page‑by‑page structure is in the guide to med spa websites.
Who is in the room
Credentials do more work than any layout.
A provider page works on the strength of one paragraph: who holds the syringe, what she is licensed to do, and where she trained. A stock portrait in a white coat tells her nothing about who will treat her.
So it names who injects, who handles facials and peels within scope, and the medical director where your state requires one. You supply every credential, and nothing reaches the page you cannot document.
How the money actually works
Memberships, packages, and the second visit.
A med spa’s money runs on the series: microneedling as a course, laser as a package, neuromodulator on a rhythm. A price page that lists single treatments and stops leaves most of it off the site.
Two notes. Put membership cancellation terms where people can find them, because terms that are hard to find make people hesitate to sign. And publish enough price to filter, so the phone is not full of people shopping on price alone.
Booking
Why the cheap salon platforms often don’t fit.
Most beauty booking software was built around a chair and a time slot. A med spa also needs a chart, a consent form and a consultation that is not a treatment.
Whatever you already run, the site routes into it, with a real embed where one exists. I will not ask you to switch platforms in a launch week.
Questions
What practice owners ask before anything is signed.
01How much does a med spa website cost?+
02Should the main button say Book Now or Book a Consultation?+
03Can I collect medical history through the website contact form?+
04Which booking platform works best for a med spa?+
05Can you show before-and-after photos?+
06How long does it take?+
A week after the form, the practice is live.
Tell me what you treat, who performs it, and what you book on. I reply the same day with what I would build and which week I could start.
Written by Kyle Archuleta, founder of Yeti Design Co. · Last updated