Before you come · read once

Your first visit, start to finish.

Nobody here is going to make you feel like you should already know how this works. Here is the whole sequence in advance, so the first fifteen minutes are not spent working out where to put your shoes.

Solstice / Your first visit

Four steps, and the clock on each.

i · 15 min before

Arrive early

Linen robe, slippers, a locker with a real key. Matcha or herbal tea in the courtyard. We hold your suite for the full fifteen minutes, so arriving on the hour is not late. It just costs you the part that makes the rest land.

ii · 12 min

The consultation

Your practitioner spends the first twelve minutes listening, not selling. What you do for work, how you sleep, what you have tried, what went badly. The plan gets built around your week rather than a tier sheet.

iii · 45–110 min

The treatment

No upsell, no time pressure, no music you did not choose. If you want to talk, talk. If you would rather not, say so at the start and nobody will take it personally. The hour is yours.

iv · 10 min after

A quiet landing

Tea in the courtyard, a written care card, and your next slot already held if you want it. Nobody walks you to a retail shelf, because there is not one.

Bring nothing Robe provided
Slippers provided
Locker and key
Shower and products
Hair ties, if you want one

What to wear

Whatever you drove in. You will change into a robe within four minutes of arriving and everything else goes in a locker. For bodywork, undress to whatever you are comfortable with. The draping works either way, and most people leave underwear on. We wrote that out properly in what to wear, what to leave on.

Skip heavy jewellery and leave the good watch at home, not because anything goes missing but because taking it off and putting it back on is four minutes you would rather spend in the courtyard.

What to say

Say the thing you would normally not mention. Pregnancy, a recent surgery, a medication that thins your blood, a shoulder that has never been right since 2019, a scent that gives you a headache. None of it is an inconvenience and all of it changes what happens next.

During the treatment, say the number. Pressure is a scale out of ten and seven is the useful target. Nobody is offended by "a bit lighter through here", and the alternative is an hour spent bracing.

What nobody will do

Nobody will suggest a package, add a service at the table, or hand you a bottle on the way out. There is no retail shelf here on purpose: it is very hard to give honest advice about a product you earn commission on.

The practical answers.

How early is early enough?

Fifteen minutes. Ten works. On the hour and you will be in the suite with your heart rate still in the car park, which is a waste of the hour you paid for.

What happens if I am late?

We take what is left of the hour rather than running into the next guest's appointment, and the price does not change. Twenty minutes late usually means rebooking. It is not a punishment; the next person has the same claim on their hour that you have on yours.

What is the cancellation window?

Twenty-four hours, and we mean it kindly. Inside that window the hour is charged, because a ninety-minute slot with two days' notice fills and the same slot at eight in the morning does not. Illness is an exception every time and you do not need to prove it.

Do I tip?

You are welcome to and nobody expects it. Practitioners here are salaried rather than commissioned, which is the whole reason nothing is sold to you at the table. If you would rather do something else, book again and ask for them by name.

Can I use my phone?

In the courtyard, quietly. Not in the suites or the sauna, and this is the one thing we will actually ask you about, because a phone on a table in a room built for stillness ruins it for the person in the next suite as well as for you.

Come fifteen minutes early.

That is the only preparation there is. Everything else is provided.

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