Why text rather than an app
Because the first question is almost never “which set”, it is “what should I have”, and a booking form cannot answer that. Half the people who text saying they want mega volume end up booking hybrid once somebody has asked what their week looks like, and they are happier and they spend less.
An app would also let somebody book a two-hour volume set on lashes that will not carry it, which we would then have to unpick at the chair after they have driven across town.
What to say
Roughly what you want, roughly when you are free, and whether you have worn extensions before. Three sentences is plenty and everything else comes out in the reply.
If you are coming from another studio, send a photograph: close up, daylight, eyes closed. It is the difference between booking a fill and booking a removal, and finding that out by text is much better than finding it out in the chair.
The cancellation policy
Twenty-four hours, no charge, no explanation needed, and Iris means it: she would rather you moved an appointment than sat in one while unwell or in a hurry. Under twenty-four hours we ask for half, which is about being two chairs rather than about principle.
A no-show is the full amount and it happens perhaps three times a year.