Your visit · six policies

Six things, and why.

None of these are house rules in the atmospheric sense. Each one exists because of something specific, and the reason is more useful than the rule is.

Hush / The quiet

Six clients a day

Never seven, including December. A set is ninety minutes to two hours of continuous fine work and the seventh appointment of a day is worse than the first six. This is the policy everything else follows from.

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Always

No phone calls at the chair

Texting is fine. A conversation is not, because your hand moves when you talk and because the room is shared with somebody two metres away who came here for the quiet. Step outside; your slot is held.

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Please

Booking opens two weeks out

And fills in about a day. One slot a week is held back for somebody who has never been here, released Fridays. Cancellations go out on a waitlist text rather than back onto the calendar.

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Fri release

Cancellations

Twenty-four hours, no charge, no explanation. Under that we ask for half, which is about being two chairs rather than about principle. A no-show is the full amount and happens about twice a year.

24 hr

Half under

Pay after

Cash, card or transfer, at the end, once you have seen it in daylight by the window. Nothing is taken up front and there is no deposit.

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After

Gratuity is optional

Genuinely, and the card reader does not prompt for it. A meaningful number of regulars do not tip and nobody knows or minds which ones.

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No prompt

Also Closed Sunday
and Monday

Children welcome
if they can sit
for two hours

No fragrance
in the room

No product wall

Tea, always

The one that is actually about the room

Rule two, and it is the only thing asked of anybody here.

Two chairs two metres apart means the room is shared. Somebody having a work call at one chair is a work call the person at the other chair is also having, for its entire duration, while unable to leave. That is the whole reason, and it has nothing to do with etiquette.

No one here will comment on it. But it is the rule we would keep if we had to lose the other five.

On gratuity

The card reader here does not ask. That is a deliberate setting and it costs real money.

A prompt on a screen while somebody who has just spent two hours on your hands watches you choose a percentage is not a request, it is pressure, and it is applied at the least comfortable possible moment. Prices here are set so the work is paid for at the price. Anything on top is genuinely a gift.

No product wall

There is one thing for sale in this studio: cuticle oil, at cost, and it goes home free with every removal anyway. There is no polish line, no hand cream, no branded anything.

The reason is small and real: a studio with a retail wall is a studio where the artist has a second reason to mention a product, and you spend the last five minutes of your appointment wondering which reason it was.

Asked often.

What is the cancellation policy at Hush?

A day's notice, no charge, no reason required. Under that we ask for half, which is about being a two-chair studio. A no-show is the full amount and it happens about twice a year.

Do I need to tip?

No, and the card reader does not prompt for it. Prices are set so the work is paid for at the price, and a meaningful number of regulars do not tip. Nobody knows or minds which ones.

Why can I not take a phone call during my appointment?

Two chairs two metres apart means a call at one chair is a call the person at the other chair is also having, for its whole duration, unable to leave. Texting is fine and stepping outside holds your slot.

How do I get an appointment if booking is always full?

The waitlist text, which is where cancellations go, and the one slot a week held back for somebody who has never been here and released on Fridays.

That is all of them.

Six policies, two chairs, one room. Everything else here is about nails.

Book a chair See all eight services

The one that is actually about the room

On gratuity

No product wall

Asked often.

Read next.

That is all of them.